Shipping Policy

Effective date: 06 Sep 2025
Company: TAEN Technology LLC
Contact: info@taentechnology.com • +1 (408) 883-4816

1) Where We Ship

We currently ship to addresses within the United States (including AK/HI and U.S. territories; PO Boxes and APO/FPO/DPO where carrier options allow).

2) Processing Times

• In-stock items: ship within 2–3 business days after your order is placed.

• Out-of-stock / backorder items: ship within 7–10 business days (we’ll email an ETA; see Section 6).

• Business days exclude weekends and U.S. holidays. High-volume periods or severe weather may add 1–2 days.

3) Shipping Methods, Transit & Rates

• Carrier and service level are shown at checkout (economy, standard, expedited).

• Transit time is in addition to processing times and depends on your location and selected service.

• Shipping charges are calculated at checkout based on weight, dimensions, destination, and service level. Promotional free-shipping offers apply to eligible orders as stated.

4) Order Confirmation, Tracking & Delivery

• You’ll receive an order confirmation email after checkout and a shipping confirmation with tracking when your order leaves our facility.

• Signature may be required for higher-value shipments. Risk of loss passes on carrier delivery to your address.

5) Address Accuracy & Changes

• Please verify your shipping address at checkout. We aren’t responsible for delays or losses due to incorrect or incomplete addresses.

• If you need a change and your order hasn’t shipped, contact us immediately; once in transit, rerouting fees (if available) are your responsibility.

6) Backorders & Preorders (FTC Compliance)

If we cannot ship within the advertised time, we will notify you and—consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule—offer you the choice to consent to a new ship date or receive a prompt refund.

7) Split Shipments

To get items to you faster, we may ship your order in multiple packages at no additional cost. You’ll receive tracking for each shipment.

8) Delivery Issues (Lost, Stolen, Damaged)

• Damaged: If a package arrives damaged, note it with the carrier (if possible) and contact us within 48 hours with photos of the packaging and item.

• Lost: A package is considered lost if there’s no carrier scan movement for 7+ business days (or per carrier policy). We will open a trace and assist with replacement or refund once the carrier confirms.

• Stolen after delivery: Marked “delivered” but not received? First check with neighbors and your local carrier. If still missing, contact us within 3 business days; we’ll help file a claim. Resolution may depend on the carrier’s investigation.

9) Restrictions

• Some items (e.g., batteries/electronics) may have hazmat or destination restrictions per carrier rules. If an item cannot be shipped to your address, we will notify you and issue a refund.

10) International Shipping

If you need international delivery, contact us before ordering. Duties, taxes, and import fees (if applicable) are the customer’s responsibility.

11) Returns & Exchanges

For returns, exchanges, and transit-damage instructions, please see our Refund & Return Policy. Original shipping charges are non-refundable unless the return is due to our error or a defective item.

12) Contact

TAEN Technology LLC
Email: info@taentechnology.com
Phone: +1 (408) 883-4816