Refund & Return Policy

Effective date: 06 Sep 2025
Company: TAEN Technology LLC
Contact: +1 (408) 883-4816 • info@taentechnology.com

1) Scope

This policy applies to purchases made directly from TAEN Technology LLC by customers located in the United States. It does not limit any rights you may have under applicable state or federal law.

2) Return Window & Eligibility

• Standard returns: You may return most new, unopened items within 14 calendar days of delivery.

• Condition: Items must be unused, undamaged, include all original packaging, manuals, accessories, and serial numbers, and be in resellable condition.

• Proof of purchase: A valid order number or receipt is required.

3) Non-Returnable Items (except where defective as required by law)

• Activated software, digital downloads, gift cards.

• Items with removed or altered serial numbers.

• Health/safety items (e.g., ear tips, worn straps) that have been opened.

• Customized or special-order products.

• Items marked Final Sale at checkout.
  (Some manufacturers of wearables/electronics may require direct warranty handling; we’ll guide you if that applies.)

4) How to Start a Return (RMA Required)

1. Email info@taentechnology.com with subject “Return Request – Order #xxxx” within 14 days of delivery.

2. We will issue Return Merchandise Authorization (RMA) instructions, including the correct return address. Do not ship items to our registered business address without an RMA; they will be refused.

3. Pack the item securely. Include the RMA number inside and on the label. Use a trackable, insured service.

5) Return Shipping & Restocking

• If the return is due to change of mind, wrong size/model ordered, or buyer’s remorse, you are responsible for return shipping.

• If the return is due to our error or a defective/wrong item, we cover reasonable return shipping (prepaid label or reimbursement).

• We do not charge a restocking fee for timely, unopened returns. If packaging is missing/damaged or items are not in resellable condition, a reasonable refurbishment/restocking fee (up to 15%) may apply.

6) Defective, Damaged, or Incorrect Items

• Damaged in transit: Report visible damage to the carrier at delivery and contact us within 48 hours with photos.

• Defective/DOA: Contact us within 7 days of delivery for a free repair, replacement, or refund. We may troubleshoot remotely first to confirm.

• Wrong item shipped: Contact us within 7 days; we will arrange an exchange at our cost.

7) Refund Method & Timing

• After we receive and inspect the return, we will notify you of approval or any adjustments.

• Approved refunds are issued to the original payment method within 5–7 business days after approval. Your bank/issuer may take additional time to post the credit.

• Shipping charges (original and return) are non-refundable unless the return is due to our error or a defective item.

• If you used a discount or coupon, the refund reflects the actual amount paid.

8) Exchanges

For faster processing, place a new order for the desired item and return the original per this policy. If the exchange is due to our error/defect, we will provide a prepaid label or alternative solution.

9) Gifts & Bundles

• Gifts: Refunds go to the original purchaser’s payment method.

• Bundles: Items sold as a bundle must be returned together; partial returns may reduce the refund by the full value of kept items at their standalone price.

10) Risk of Loss

Risk of loss passes to you upon delivery by the carrier to your address. When returning an item, you are responsible for it until it is delivered to us at the RMA address.

11) Order Cancellations & Backorders

• Orders may be canceled before shipment by contacting us promptly. Once shipped, please initiate a return.

• We follow the FTC Mail, Internet, or Telephone Order Merchandise Rule for shipping delays: if we cannot ship within the advertised time, we will notify you and offer the option to consent to a new date or receive a prompt refund.

12) Chargebacks

Please contact us first to resolve any issue. Unauthorized chargebacks may delay refunds. We keep carrier scans, delivery confirmations, and correspondence to assist resolution.

13) Warranties

Some products may include a manufacturer’s warranty; any such warranty is provided by the manufacturer under the Magnuson-Moss Warranty Act. We will help you access warranty service where applicable.

14) State-Specific Rights

This policy is intended to comply with U.S. federal and state consumer laws. If your state grants you additional rights, we honor them. Nothing in this policy waives non-waivable statutory rights.

15) Contact

TAEN Technology LLC
Email: info@taentechnology.com
Phone: +1 (408) 883-4816
(We will provide the correct warehouse/returns address in your RMA email.)